This omnichannel customer care solution helps customers contact Bagallery on the following channels with quick turnaround time:
- Emails (firstname.lastname@example.org)
- Live chat (10 a.m. – 6 p.m.) (Website)
- Live calls (10 a.m. – 7 p.m.) (0348-111-4242)
All Emails are responded to within 12hrs, live chat within 3 minutes and waiting time on calls is not more than 2 minutes.
Customer’s nowadays like conversational support rather than the traditional one-way communication and the launch of this solution by Bagallery will enable them to engage with customers in an unprecedented way – solve problems, answer queries & questions, and engage with customers on social media and live chat.